Shipping Policy

Effective Date: July 16, 2026

Thank you for shopping with Heirloomhearts Boutique. We are committed to processing and shipping your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been received and verified.

• Orders are processed Monday through Friday, excluding weekends and holidays.

• During peak seasons, promotions, or holidays, processing times may be longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

If we offer free shipping promotions, the terms and minimum purchase requirements will be clearly stated on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Domestic: 3–7 business days

• International: 7–21 business days

Please note that these are estimates only and are not guaranteed. Delivery times may vary due to weather, carrier delays, customs processing, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Please allow up to 24–48 hours for tracking information to update after shipment.

International Shipping

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Heirloomhearts Boutique is not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us. We will work with the shipping carrier to investigate the issue.

Once a package has been transferred to the carrier, delivery is under the carrier's control. We cannot guarantee delivery dates or accept responsibility for delays caused by the carrier.

Damaged Shipments

If your order arrives damaged:

• Contact us within 7 days of delivery.

• Include your order number and clear photos of the damaged product and packaging.

• We will review your claim and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability. You will receive tracking information for each shipment, if applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact page on heirloomheartsboutique.com. We are happy to assist you.